How do I return or exchange an item?
To return or exchange any item(s) from your order, please call us at 308-284-8403 Monday-Friday, 8am-5pm MST (we are closed weekends and holidays).
We are a small, family-owned company, with a high demand for our unique products! Since we like to take our time to provide the best customer service experience for each person who contacts us, please allow up to 1 business day to return your call or e-mail.
Our Return Policy
Here, at Ogallala Comfort, we hand-craft each product with care to ensure our customers LOVE our products as much as we do! If you find that you are not enjoying your Ogallala Product, we will be happy to provide you with one of the following options –
- A Refund
- A Merchandise Exchange
Products must be returned or exchanged within 30 days of purchase in unused condition.
*Unfortunately, bedding laws prohibit us from reselling used down, so in the event that the product is deemed used upon inspection from our returns team, it will be returned to you. If a package is opened and has signs of use, abuse, improper care or cleaning, or has been subject to incidental damages - we will NOT return the product, no matter the reason. This extends to tears in the fabric, pet or human hair, household and personal fragrance of any kind, improper laundering or otherwise altered from its original condition.
*If you choose to expedite your order, we do not refund shipping costs.
*Items purchased during a sales event (with sales promo), are all sales final.
Pillow Returns: If you are returning a down pillow because you would prefer a different firmness, we have you covered! Please go to our Pillow Adjustment Service link and be prepared to get your pillow customized just for you!
To return your order: please call us at 308-284-8403 Monday-Friday, 8am-5pm MST (we are closed weekends and holidays).
We are a small, family-owned company, with a high demand for our unique products! Since we like to take our time to provide the best customer service experience for each person who contacts us, please allow up to 1 business day to return your call.
Please note: Returns and exchanges will not be accepted and will be returned to sender without approval and a Return Authorization number.
Once you have talked to one of our Sleep Specialist’s and you have been given a Return Authorization number, please do the following:
- Repack your items in the original packaging as best as possible
- Write the Return Authorization number on your original order confirmation and insert it in the box
- Write the Return Authorization number on the outside of the box
- Ship to:
Ogallala Comfort Company
Attn: Returns Department
218 Prospector Drive
Ogallala, NE 69153
Once we receive your item(s) and process your return, a refund is initiated immediately; however, the way your refund is processed depends on your original payment method. If you paid by credit or debit card, refunds will be sent to the card-issuing bank and can take up to 7–10 business days to be posted to your account. If you have questions about your refund, please contact your card-issuing bank. If you paid by PayPal, refunds will appear on your PayPal Credit account within 7–10 business days. If you have questions about your refund or how to access your funds from PayPal, please contact PayPal directly. If any item(s) from your order are not in returnable condition please refer back to our Return Policy.