FAQ

Can I return my product?
Product refunds are offered within 60 days of the date of purchase, provided that it is unused with the exception of a return due to an allergic reaction. If a package is opened and has signs of use, abuse, improper care or cleaning, or has been subject to incidental damages, we will not return the product, no matter the reason. This extends to tears in the fabric, pet or human hair, urine, vomit, fragrances, perfumes and other requests that have been made which are somewhat astonishing to us. Please respect our business. We want you to sleep well at night and being honest is one way we can help you accomplish that goal.  Call 308-284-8403 to receive your required return authorization number.

How do I clean my comforter (or pillow)?
The more you clean your product, the more you will actually cause breakdown of the natural product.  Therefore, spot cleaning is the best practice for cleaning down products. A key sign that your product needs to be laundered is if is flattening, clumping, or separating.  In the event that you need to do a major cleaning, we highly recommend a professional launderer familiar with down. DO NOT DRY CLEAN. The chemicals used actually break down the composition of down fiber. When professional laundering is needed to keep your Ogallala product luxurious, we recommend Blanc Plume French Laundry +1-800-307-0229 for guaranteed cleaning results.

Can I wash and dry my comforter (or pillow) at home?
Yes; however, the “do-it-yourself” approach is at your own risk and voids the warranty coverage. We would opt to leave it to the professionals! If you are feeling brave, here’s how:
1. Use a large capacity front-loading washing machine. DO NOT use a top-loading washing machine.
2. Detergent must be an approved down-wash, such as Down Wash (by Le Blanc), or Dreft. DO NOT use Woolite.
3. Washing machine settings should be on cold water, and cycle should be DELICATE or HAND WASH.
4. After the first cycle is complete, run the cycle again without detergent to ensure all of the soap is removed.
5. Dry in a large capacity dryer at medium heat for a minimum of 6-8 hours, checking every 30 minutes to pull apart down clumps. When you think your comforter or pillow is dry, put it back into the dryer for one more cycle. DO NOT attempt to air dry since it will not dry quickly enough and will cause mildew.

I have had my pillow for a number of years and it isn't as fluffy anymore.  Is there a way to fix this?
Down has natural enemies. For instance, the humidity in your house, lotions, hair conditioners and the perspiration from your body all weigh down the filaments in down. If your pillow or comforter seems to be going flat, clumping, and/or separating, it is most likely moisture or oil robbing it of its original loft. Laundering the product should adequately clean it and bring back its original fluffiness; however, this is not a guarantee.  (We recommend Blanc Plume French Laundry +1-800-307-0229 for guaranteed cleaning results.)

What if I’m not happy with the firmness of my pillow?  Can I get it adjusted?Absolutely!  To make a pillow firmer, we charge per ounce for additional fill:  
600 Duck Fill = $7/oz
600 Fill = $8/oz
700 Fill = $10/oz
800 Fill = $12/oz

If you want a pillow softer, we are happy to remove the fill at no charge.  With either service, you are responsible for shipping both to and from our factory.  Please note that before an adjustment can be made, the product may need to be laundered by a professional or in our facility for an additional charge.  We are unable to adjust the weight of comforters or mattress enhancers.

I am highly allergic to down.  What if I have an allergic reaction to your products as well?
Allergens come in many forms. If you have not had an allergic reaction to our Hypodown® products in the first 60 days of use, we believe the problem is from some other culprit in your environment. Hypodown® products have been allergy tested and should remain reaction free.

Do I need to put my down comforter in a duvet cover or something to protect it?
It may be tempting to use your down without covering it, but it needs protection. Duvet covers protect your investment and are like a big pillow case for your comforter. It helps keep the “Loft Bandits” from getting into the down. Please note that improper care will cause a shortened life span for your products and voids all guarantees.

I worry about dust mites getting into my comforter (or pillow), is there a way to prevent them?
Dust mites thrive in humidity.  The hollow milkweed fibers in Hypodown act as straws which wick moisture away from your body and into the air, giving the dust mites a less hospitable dwelling.  If you are still concerned about dust mites, we recommend putting your pillow or comforter in the dryer every week or two to prevent their colonization.  Keep in mind, this could cause a faster breakdown of the natural materials inside the product.